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Delivery Information

1. Shipping, packaging and tax

To order, participation in shipping costs and packaging is charged. They are charged based on the rates of La Poste, according to the total weight and destination of the order.

For orders exceeding 30 kg, an estimate must be requested in advance.

The control is enabled if the goods are in stock (the information on the website is indicative) and implied that no strikes or other disruptions in the country of destination.


2. Payment and Delivery

France:
  •     Green Letter: up to 2 kg and 3 cm thick; time: D + 2, indicative
  •     Priority Letter: up to 2 kg and 3 cm thick; time: D + 1, indicative
  •     Colissimo: up to 30kg, within J + 2 code

Overseas:
  •     Green Letter: up to 2 kg and 3 cm thick; time: D + 2, indicative
  •     Priority Letter: up to 2 kg and 3 cm thick; time: D + 1, indicative
  •     Colissimo: up to 30kg, within J + 5/7, indicative
Countries of the European Union:
  •     Colissimo: up to 30kg, within J + 4/8, indicative

Canada:
  •     Colissimo: up to 30kg, within J + 6/10, indicative
Overseas, EU and other countries:
  •     Books and Brochures (very reduced rate): Up to 5kg (25kg possibility in special bags, please contact us) without delay indication

3. Monitoring the status of your order

Each order that the customer receives must be checked (numerous articles, state of the goods) by the latter.

Thank you to warn ACSI Publishing Francophonie within 10 days from the date of receipt if the items were to be defective or missing. We will replace the / the product / s with great pleasure. Damage caused by transport (CD case DVD or broken, cracked or scratched, bent or damaged book cover) and non-packaged items are not considered defective items and therefore they can not be exchanged or reimbursed.